I have to share this as I loved this article from TTG digital
A UK man’s letter to Caribbean airline Liat has gone viral after Sir Richard Branson held it up as an example of “how to write a complaint letter”.
The open letter, written by Lonodner Arthur Hicks, appeared in the weekly British Virgin Islands newspaper, the BVI Beacon, earlier this year, and was noted by Branson in his blog over the weekend.A UK man’s letter to Caribbean airline Liat has gone viral after Sir Richard Branson held it up as an example of “how to write a complaint letter”.
“Having once received what many regard as the world’s best complaint letter, I was tickled to see another brilliant note to a different airline,” Branson wrote.
Among the points noted with more than a hint of sarcasm in Hicks’ letter were several plane changes, six airport stops with security scanners and pat-downs at each airport, a missed ferry departure, and a lost bag.
